Frequently Asked Questions
What if I miss my dose? Can I take it later?
It’s important to take your medication as prescribed by your healthcare provider. If you miss a dose, take it as soon as you remember. However, if it’s nearly time for your next dose, skip the missed one and carry on with your regular schedule. Never take two doses at once to make up for a missed one.
What should I do if I lose my prescription?
If you lose your prescription, contact your doctor or nurse practitioner to request a replacement. You may also reach out to our pharmacy if you’ve previously purchased the medication, as we may be able to assist in obtaining a copy of the prescription.
How should I dispose of expired or unused medications?
Do not throw medications in the trash or flush them down the toilet, as this can harm the environment. Improper disposal can also put unused medications at risk of being accessed by others. Check with your local pharmacy or healthcare provider for available safe drug disposal programmes, such as those offered through Health Canada’s guidelines.
What payment methods do you accept?
We accept Visa, MasterCard, AMEX, Discover, Bitcoin, and Ethereum.
What should I do if I experience an adverse reaction to my medication?
If you experience any side effects or adverse reactions, contact your doctor or healthcare provider right away. They may advise you to stop the medication or switch to a different one.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package at your convenience.
How can I find a product on your website?
Simply use the search bar at the top of the website or browse through the product categories to find the items you’re looking for.
What types of products do you offer?
We offer a wide range of products, including prescription medications, over-the-counter health products, sexual wellness items, as well as skin and hair care products.
I need extra information about your pharmacy. Where can I get it?
For more details, please refer to this FAQ section or contact our customer support team for personalised assistance.
Can I get assistance with a product?
Yes, you can reach out to our customer support team via live chat, phone, or email for advice and recommendations on the products you need. Our team is happy to help you find the right solution.
What are the delivery times?
Delivery via Trackable Courier Service usually takes 10–21 days. Shipments can be monitored using a tracking number, and the maximum delivery time is up to 30 days.
Do you offer order cancellations?
You may cancel your order within 24 hours of placing it, provided it has not yet been shipped. Simply contact us via Feedback Support Service, Live Chat, or Phone, and one of our team members will promptly assist you. Once the order has been shipped, cancellation is no longer possible.